Minimums
Each project is unique, and we have set minimums in place.
12+ We now offer lower minimum starting at 12+ pieces. All orders 12+ pieces will be embellished using our full color transfer method for a vibrant print on all pieces. Garments can be mixed and matched with different colors, cut and fabric as long as it is a combination of 100% cotton, 100% polyester or a 50/50 Blend.
24+ All standard plastisol ink printing. All garments must be the same color, style, cut (ex. adult or youth), and fabric (ex. 100% cotton or 50/50). All garments will have the same print design, color, and location. When we provide we ensure you receive the quantity you purchase.
50+ Client provided garments. All garments must be the same color, style, cut (ex. adult or youth), and fabric (ex. 100% cotton or 50/50). All garments will have the same print design, color, and location. We suggest that if you need all 50 pieces you provide 3-5% in addition per size or total based on your desire or accept a 3-5% error print margin.
60+ *Specialty Prints (Glow in the Dark, Simulated Process, Puff) Request a quote here.
Turnaround Time
All standard orders have a minimum of 10-14 business days excluding holidays and weekends. The turnaround time starts when we receive:
Complete Order Size
Size List
Shirt Color
Order is Paid/Invoice is Paid
Additional Days/Cost (Optional:)
Specialty Prints-1-5 business days
Requesting a Sample First Print Digital Proof 1-5 business days
Orders over 1000 Pieces during Peak Seasons 1-10 business days
All orders are completed and ready for pick-up from our Riverside, California warehouse. Once your order is ready for pick-up or shipping a person from our team will email you to inform you of a pick-up date and time.
Pick-Up
Shipping
Optional-For customers who select shipping, we will email you when your order is ready to be shipped. Once your order is ready for shipping a person from our team will email you to provide you with a tracking number for reference.
Returns
Returns will only be accepted if the product does not match the order or if the product has an error. If the product has a problem with a misprint or fault, we will inspect and compare it to the finalized artwork approval to make a final judgment.
All returns and claims for shortages, damages, etc. must be made within 24 hours of receipt of merchandise. Defective merchandise must be returned to us with a piece of tape indicating the location of the error. Please include a copy of the invoice to ensure proper credit in a timely manner. (Approximately two weeks). No cash refunds will be given, only store credit.
Cancellation
You are permitted to cancel your order anytime within 5 hours of placing your order. You will receive a full refund. Cancelations must be done via phone by calling our office at (951) 266-9471. If it is after-hours, leave us a detailed message with the order # and reason for canceling the order. After the 5 hours cancelation period, a cancellation fee of 50% of the total is charged.
If production and work have begun on your order, you are not entitled to a refund (garments, shipping, screen preparation, artwork separation, Pantone matches, etc.) these are not refundable, and you may also be entitled to a restocking fee.